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We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any  problems, comments, or suggestions, please contact us.

Tickets will be replied within 24 hours but may be delayed during the busy season. To solve your problem quickly,Please Note:
For questions before purchase, please Check FAQs;
Did not receive Order Confirmation and Tracking information? Check your SPAM FOLDER first;
Exchange or Return, Read Return Policy.
To track your order please click Order Tracking.

Pre-sales Service:

If you have any questions before making a purchase, please contact our online help or send Email to

After-sales Service:

For questions regarding order status and other after-sales support, log in to My Account and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.Please check the Customer Service Guide for more details.

Wholesale and Staceyjewellery Program:

If you are a wholesaler or business customer, please email us at

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